If you have received one or more e-mails that notify you about POS.digital players to be offline, then your action is required. Your media player(s) is/are offline and cannot be updated with the latest content and software. Hereafter you find a number of FAQ on that topic:

 

 

What does this mean in fact?

 

In that case, the player does not benefit from:

 

1. Necessary updates that make sure the software is secure against hacker attempts
2. Latest features such as the POS.digital MC Tablet Remote Control
3. Latest campaigns and content provided by the NSC marketing responsible on a regular basis and thereby cause a lack of customer experience
4. Live data from the internet such as weather related communication or the display of websites
5. Locally created communication by the dealership itself

 

 

What are common reasons for players to be offline?

 

1. A screen position has changed over time but suffers a missing network plug now
2. A player broke and was wasted without cancelling the service
3. A player has been taken temporarily out of service and put on stock
4. WIFI connection interrupted due to changed network settings or the environment
5. LAN port is not patched any more

 

 

Is there any financial impact?

 

The service (support, license, running costs) is reimbursed with 16.67€ per month and player to the general contractor even when the player is offline.

By notifying you about offline players, BMW AG aims to contribute to the targets of dealer profitability and Premium Brand Experience  - for the benefit of all parties involved. In general, but particularly in our current situation, we need to work as efficient as possible; POS.digital can contribute to this – but needs your help!

 

 

What can I do about it?

 

Please check your inventory of players. Make use of the offliner report to be sent every Tuesday at 11.00h MEZ and check if these players are still in service within your showroom.

If so, in order to re-connect them to the POS.digital Content Management System, please check https://help.bmwgroup-posdigital.com/kb/article/53-guide-various-troubleshooting/  If the problem cannot be solved, please open a ticket to the POS.digital support via your local support structure.

 

If not, please cancel the service by opening a ticket, mentioning the respective Box ID, Buno and contact data. The period of notice is 3 months; cancellations before the 15^th will consider the current month to be part of this period, cancellations after the 15^th will not. Make sure you do not cancel players that belong to the mandatory touchpoints according to the retail standards.

 

 

What must I do when my player was broken?

 

Players of the 1^st and 2^nd generation (Box IDs starting with “G6YK” or “G6SY”) delivered until 2019 feature a 5-year warranty. Please open a ticket and report your case for the team to check the warranty status. In a positive case the repair or replacement is free of charge for you!

 

Otherwise you need to distribute a new player via the ACSL portal. Don’t forget to report the replacement of your old player via ticket, so the license can be transferred to your new device!

 

How can I check my players’ status on a regular basis?

 

You can check the online status of every POS.digital player in the showroom at any time:

 

 

Be sure, the source of the screen you are looking at really is a POS.digital player. For example, if you see a QR-code in the lower right corner of the screen, then the source will most likely be an EVE (Emotional Virtual Experience) workstation; in that case, other measures are to be applied.

  

To learn more about the status of your player(s), please connect a keyboard to the POS.digital player and press F8 or login to the POS.digital Content Management System: www.bmwgroup-posdigital.com. If you do not have access, please open a ticket to apply for a user account. In order to learn about all options of such a dealer account, please check http://download.eviscomedia.com/pos.digital_guides/20181001_POS.digital_Dealer%20workflow%20CMS%20Version%2011.1.1.pdf

 

 

Why am I receiving these e-mails and how can I cancel the subscription?

 

Your e-mail address is registered on the BMW Group POS.digital Content Management System for the media player(s) mentioned in the e- mail. It either belongs to a user account or was mentioned upon player installation to be contacted in case of issues or is the central address for the respective dealership in the BMW Group dealer database.

In order to learn more details about the POS.digital e-mail notifications in general, please check https://help.bmwgroup-posdigital.com/kb/article/65-overview-email-notifications/

 

Kind regards

The POS.digital support team